August 4, 2022

Random Time

All Health All The Time

ICMI’s Call Heart Expo 2021 to Carry the Contact Heart Sector With each other in the Fall, Unveils Conference Software

SAN FRANCISCO–(Business WIRE)–ICMI’s Call Middle Expo 2021 currently unveils the Meeting Plan. Over four days, ICMI’s Get hold of Centre Expo brings simply call center industry pros collectively to tackle the troubles and alternatives that will enable good advancement and change in the call centre industry. The function will get area September 7-10, 2021 at the Sheraton Dallas Lodge, in Dallas, Texas. Sign up here. Early registration pricing finishes Friday, July 16.

Joy Sobhani, Party Director for ICMI’s Contact Heart Expo mentioned, “ICMI’s Make contact with Heart Expo will deal with the worries and chances for 2021 and over and above that will empower beneficial growth and change in the field. From interactive dialogue groups to information that supports the trending subjects of the working day – like AI, taking care of ‘work from anywhere’ groups, omnichannel and electronic transformation – ICMI will help attendees improve their community, find out from business pros and discover remedies to new world worries. We hope you will be at ICMI’s Make contact with Center Expo when we celebrate the reunion of the contact heart group this Slide.”

ICMI Get in touch with Center Expo Meeting System

ICMI’s Call Center Expo features a material prosperous meeting software with more than 100 periods by market considered leaders and insightful keynotes covering each the hottest sector subject areas, from chatbots to COVID-19.

Keynote presenters include things like:

  • September 7: Roadmap to 2025. The session will be moderated by Brad Cleveland, Senior Advisor, ICMI and panelists consist of Jenny Dempsey, Customer Experience Supervisor, Fruitstand, Ted Stodolka, VP, Chief Treatment Officer, Hallmark Cards, Eric Mackowitz, AVP, Service Center Functions, Amica Mutual Coverage, Anne Palmerine, VP, Buyer Engagement, Enrollment & Retail, UPMC Health Approach
  • September 8: Innovate the Way You Innovate: Instilling a Pervasive Society of Innovation will be introduced by Stephen Shapiro, Innovation Evangelist and Creator
  • September 9: Producing #HybridTeams Awesome will be offered by Hannah Ubl, Co-Founder, Good Firm Consulting
  • September 9: Connecting the Workplace and Existence Through F.U.N. will be offered by Paul Long, Speaker, Author, Learn of Shenanigans and Former Director of Get in touch with Heart Functions at Farmers Insurance

Conference Software tracks consist of:

  • Strengthen Your Society
  • Elevate Your Technique & Leadership
  • Optimize Efficiency and Functions
  • Travel Buyer Experience

View the comprehensive ICMI’s Get hold of Middle Expo meeting program below.

Other Highlights of ICMI’s Get hold of Centre Expo

  • The ICMI Worldwide Get in touch with Middle Awards are in which ICMI acknowledges get hold of facilities about the planet that most embody make contact with heart excellence
  • The Expo Corridor will showcase 30+ exhibitors that includes the newest technology and tendencies in the marketplace
  • Several opportunities to network with speakers, exhibitors and business friends

Simply click below to sign up to attend ICMI’s Contact Center Expo. Early hen rates are valid by July 16, 2021.

Media intrigued in attending ICMI Contact Middle Expo, electronic mail Meryl Franzman at

For extra information on exhibition or sponsorship options, speak to us at

ICMI Get hold of Heart Expo is using methods to ensure attendee, exhibitor and lover basic safety. ICMI Speak to Heart Expo will adopt dad or mum firm Informa’s AllSecure Strategy at the occasion. AllSecure is Informa’s approach to making sure the maximum requirements of security, cleanliness, cleanliness and operational performance for all exhibitors, attendees, speakers and push. Discover much more about ICMI’s Contact Centre Expo’s health and fitness and basic safety approach below.

Click on in this article for far more details on ICMI’s Get in touch with Middle Expo or comply with ICMI’s Get hold of Heart Expo on Twitter, LinkedIn, YouTube and Facebook.


The International Client Management Institute (ICMI) is the major international company of detailed sources for shopper management pros — from frontline agents to executives — who want to enhance consumer ordeals and enhance efficiencies at each individual level of the contact middle. Because 1985, ICMI has served a lot more than 50,000 corporations in 167 countries via teaching, activities, consulting, and informational means. ICMI’s experienced and committed group of business insiders, trainers, and consultants are dedicated to assisting you elevate the strategic benefit of your call center, enhance your operations and strengthen your client service. ICMI is introduced to you by Informa Tech.

About Informa Tech

Informa Tech is a industry leading service provider of built-in investigate, media, teaching and occasions to the world Technological innovation local community. We’re an intercontinental enterprise of a lot more than 600 colleagues, running in more than 20 marketplaces. Our aim is to encourage the Know-how local community to design, establish and operate a much better electronic environment as a result of exploration, media, schooling and occasion models that tell, educate and connect. In excess of 7,000 specialists subscribe to our investigate, with 225,000 delegates attending our occasions and in excess of 18,000 learners participating in our coaching programs just about every yr, and nearly 4 million men and women viewing our electronic communities each month. Master more about Informa Tech.