September 24, 2021

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UPMC Overall health System rolls out virtual concierge for Amazon Alexa, Google Assistant units

UPMC Well being Approach customers can now talk to Amazon Alexa or Google Assistant gadgets for responses about insurance coverage or to purchase a new ID card.

The insurer, headquartered in Pittsburgh, released a new virtual concierge element that will help professional system associates with some of their most regularly asked thoughts connected to their advantages and coverage and how to obtain treatment and services. Customers can also use the service to discover out more about wellbeing insurance policies basics and how to accessibility solutions like telehealth.

UPMC Well being Strategy is owned by the College of Pittsburgh Clinical Center (UPMC).

“The Virtual Concierge is a further way UPMC Overall health System is making health and fitness treatment far more accessible for our customers,” said Chris Daley, director of electronic know-how products and services for the UPMC Health and fitness System, in a statement. “This handy, quick-to-use, and enjoyable resource displays our commitment to both equally excellent service and innovation.”
 
The digital concierge prospects voice assistant end users through a verbal chatbot-design and style experience to obtain speedy and valuable info. Members can prompt Alexa or Google Assistant to seem up member benefits and coverage, including ID card support, to supply distinct explanations of coverage terminology, COVID-19 vaccine facts and how to obtain products and services together with UPMC’s AnywhereCare telehealth cell software.

Linked: Amazon rolls out Alexa function that lets end users ask about prescription drugs 

The new tool directly reflects enter from UPMC Overall health Approach customers, the organization claimed. In a Well being Plan-done research, 40% of insured Pennsylvanians surveyed reported that a “smart speaker” voice assistant resource would enable them and make benefits easier to fully grasp. 
 
The UPMC Wellbeing System digital concierge debuted in February 2020 and is now obtainable on equally Amazon Alexa- and Google Assistant-enabled products.

Overall health strategies and healthcare businesses are increasing their use of voice assistant “techniques” on equipment to allow individuals to far more simply accessibility their wellness information.

Final calendar year, Anthem introduced an improved version of its Amazon Alexa voice assistant ability throughout 13 of its commercial insurance policies marketplaces. The Anthem Talent will allow users to question Alexa for support with several common requests, such as scheduling a simply call with an Anthem customer provider agent or buying prescription refills.  

Amazon also rolled out in-depth medication information that allows consumers to check with Amazon Alexa about the aspect consequences of specified medicines. The initiative indicators the tech giant’s broader work to use the voice assistant to assistance buyers take care of their medications.